Frequently Asked Questions

GetItShip is a courier and logistics company based in Southern Ontario, offering local same-day/next-day delivery, international air and sea freight, and special handling services — with a full online portal for booking, tracking, and paying for shipments.

Our local delivery network covers Southern Ontario. For shipments outside this region, we offer International Air Freight and International Sea Freight services.

Click "Create Account" on the website and choose Individual or Business. Individual accounts are ready instantly. Business accounts require a short verification step (see the Business Accounts section below).

Individual accounts pay per shipment at checkout. Business accounts are billed on a consolidated monthly statement instead of paying per shipment, and require admin verification with incorporation and insurance documents before activation.

Log in to your customer portal and go to "Schedule Pickup." Enter your pickup and delivery addresses, package details, and preferred date/time window, then confirm.

Pickup and delivery contact details and addresses, a description of what's being shipped, package/vehicle type, weight, distance, and your preferred delivery speed (Standard or Express).

Yes — choose our Expedited Shipping / Express service tier. Same-day delivery requests must be submitted before the daily cut-off time of 1:00 PM.

Once a request is submitted it enters our dispatch queue quickly, so changes aren't self-service yet. Contact our support team as soon as possible and we'll do our best to accommodate changes before a driver is assigned.

Local Delivery (same-day/next-day across Southern Ontario), International Air Freight, International Sea Freight, Special Services (fragile, oversized, or time-critical handling), and 24/7 Expedited Shipping.

Parcel Rates cover Envelope, Small/Medium/Large Parcel. Dedicated Vehicle Rates cover Car, SUV, Minivan, Cargo Van, and High Roof Van. Skid Rates cover Mini, Standard, and Heavy Skid for palletized freight.

Yes — select "Special Services" for white-glove handling of fragile, oversized, or time-critical shipments.

Standard is our regular delivery timeline. Express (same-day / within one business day) adds a rush surcharge and is prioritized in dispatch.

Pricing is based on your package/vehicle type's base rate plus a per-kilometre charge for distance beyond the first 20 km included. Express service adds a flat rush surcharge. Our online Instant Quote calculator on the homepage gives you a live estimate.

Possible add-ons include: Rush (+$20), After Hours (+$25), Holiday (+$35), Waiting Time ($1.00/min), Driver Assist (+$30), and Additional Stop (+$15). Proof of Delivery (POD) and GPS tracking are included at no extra cost. Cash on Delivery (COD) is available on request.

Quoted subtotals do not include tax. HST (13%) is added at checkout and shown clearly on every invoice before you pay.

Our complete published rates for every package/vehicle type are listed on the Rates page.

Enter your tracking number (format GIS-XXXXXXX) on our Track Shipment page, or view it directly from "My Shipments" in your portal.

Shipments move through: Requested, Finding a Driver, Driver Assigned, Picked Up, In Transit, and Delivered. Each status change is logged with a timestamp and location.

Yes — once a shipment is picked up, its tracking page shows the driver's live location on a map alongside the delivery status timeline.

Yes — you'll receive an email update at each major status change, and a PDF invoice is attached to your very first confirmation email.

We accept major credit and debit cards through our secure online checkout (powered by Stripe).

Individual accounts pay per shipment — you'll see a "Pay Now" button on the invoice once your pickup is scheduled. Business accounts are billed monthly instead (see below).

Yes — go to "Payment Methods" in your portal to securely save a card for faster checkout next time.

All your invoices are listed under "Invoices" in your customer portal, with a downloadable PDF for each.

Instead of paying per shipment, all of a Business account's shipments for a period are combined into one monthly statement, payable in a single transaction.

Your business name, phone number, business address, and two documents: a valid Incorporation Certificate and a valid Insurance Certificate.

Applications are typically reviewed within 3-5 business days. You'll be notified by email once your account is approved and ready to use.

If our team needs anything else, you'll be notified by email and prompted to upload additional documents or add a note directly in your account.

Yes — through our International Air Freight and International Sea Freight services, in addition to our Southern Ontario local delivery network.

Timelines vary by destination, route, and mode (air vs. sea). Contact our support team for a shipment-specific estimate.

For details on customs handling for your specific international shipment, please contact our support team before booking.

Please include any delivery instructions when booking (e.g., a safe drop-off location or building access notes) so our driver can complete the delivery smoothly.

Once a shipment is delivered, you can rate the driver and leave a comment directly from your portal — this helps us maintain service quality.

Monday – Friday: 8:00 AM – 6:00 PM. Saturday – Sunday: 10:00 AM – 4:00 PM. Dispatching is available 24/7 for urgent shipments.

Email us at customerservice@getitship.ca, use the Contact page form, or message us on Facebook.

Visit our Careers page to view open roles and apply. Drivers can also self-register through the Driver Portal, subject to admin verification.