Terms & Policies

1. Acceptance of Terms

Welcome to GetItShip. These Terms & Conditions ("Terms") govern your use of our website, mobile applications, and courier services. By booking a shipment, requesting a pickup, or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our services.

2. About GetItShip

GetItShip is a Canadian courier company providing same-day, scheduled, and express delivery services for individuals and businesses throughout Ontario and other service areas.

3. Services

GetItShip offers services including:

• Same-Day Delivery
• Scheduled Delivery
• Express Delivery
• Business Courier Services
• Retail & E-commerce Deliveries
• Medical & Pharmacy Deliveries
• Legal Document Delivery
• Parcel & Package Delivery
• Pickup & Drop-Off Services

Service availability depends on location, weather, road conditions, and operational capacity.

4. Customer Responsibilities

Customers agree to:

• Provide accurate pickup and delivery information.
• Package shipments safely and securely.
• Declare shipment contents honestly.
• Ensure shipments comply with all applicable laws.
• Pay all applicable charges.

GetItShip may refuse any shipment that does not meet these requirements.

5. Packaging Requirements

Customers are responsible for proper packaging.

GetItShip is not responsible for damage caused by:

• Poor packaging
• Insufficient cushioning
• Improper sealing
• Leaking contents
• Inadequate protection of fragile items

Fragile items should be clearly identified before shipment.

6. Prohibited & Restricted Items

Unless specifically accepted in writing, GetItShip does not transport:

• Illegal drugs
• Firearms
• Ammunition
• Explosives
• Fireworks
• Hazardous materials
• Toxic chemicals
• Radioactive materials
• Human remains
• Live animals
• Currency and negotiable instruments
• Counterfeit goods
• Stolen property
• Pornographic or illegal materials
• Items prohibited by Canadian law

GetItShip reserves the right to inspect any shipment where permitted by law.

7. Pickup Policy

Pickup times are estimates only.

Customers must ensure:

• Shipments are ready before the scheduled pickup.
• Someone is available to release the shipment.
• Safe access is available.

Waiting time beyond the complimentary period may result in additional charges.

8. Delivery Policy

Delivery times are estimates only and are not guaranteed unless specifically agreed in writing.

Deliveries may require:

• Government-issued identification
• Signature confirmation
• Proof of delivery

GetItShip may leave a shipment without a signature only when authorized by the customer.

9. Delivery Delays

GetItShip is not liable for delays caused by circumstances beyond its reasonable control, including:

• Severe weather
• Traffic accidents
• Road closures
• Vehicle breakdowns
• Natural disasters
• Labour disruptions
• Government actions
• Public emergencies
• Customs inspections
• Force majeure events

10. Failed Deliveries

If delivery cannot be completed because:

• the recipient is unavailable,
• the address is incorrect,
• access is restricted, or
• delivery is refused,

additional delivery or return charges may apply.

11. Shipment Tracking

Tracking information is provided for customer convenience.

Tracking updates may occasionally be delayed due to technical issues or network interruptions.

12. Proof of Delivery

Proof of delivery may include:

• Signature
• Delivery photograph
• GPS confirmation
• Electronic delivery record

These records shall constitute evidence that delivery was completed.

13. Rates & Payment

Customers agree to pay all applicable:

• Delivery charges
• Fuel surcharges
• Waiting time fees
• After-hours charges
• Additional handling fees
• Taxes

Outstanding invoices may be subject to interest and collection costs where permitted by law.

14. Cancellation Policy

Orders cancelled after driver dispatch may incur cancellation charges.

Completed deliveries are non-refundable except where required by applicable law.

15. Customer Accounts

Business customers receiving credit terms must pay invoices by the agreed due date.

Failure to pay may result in:

• suspension of service,
• cancellation of account privileges,
• collection proceedings.

16. Claims for Loss or Damage

Claims must be submitted in writing within seven (7) calendar days of delivery or the scheduled delivery date.

Claims should include:

• Shipment number
• Description of loss or damage
• Supporting photographs
• Proof of value
• Supporting documentation

Failure to provide sufficient documentation may result in denial of the claim.

17. Limitation of Liability

To the maximum extent permitted by law, GetItShip's liability for loss, damage, or delay is limited to the lesser of:

• the actual repair or replacement cost of the shipment, or
• any maximum liability stated at the time of shipment,

unless additional declared value coverage has been purchased and accepted by GetItShip.

GetItShip is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, business interruption, loss of contracts, or loss of goodwill.

18. Declared Value

Declared value is not insurance.

If offered and accepted by GetItShip, declared value coverage may increase the maximum amount payable for eligible claims, subject to these Terms and any applicable exclusions.

19. Customer Indemnification

Customers agree to indemnify and hold harmless GetItShip, its officers, employees, contractors, and agents from claims, liabilities, damages, costs, and expenses arising from:

• inaccurate shipment information,
• prohibited items,
• improper packaging,
• violations of applicable law, or
• breaches of these Terms.

20. Privacy

GetItShip collects personal information necessary to provide courier services, process payments, communicate with customers, and comply with legal obligations.

Personal information is handled in accordance with applicable Canadian privacy laws and our Privacy Policy.

21. Website Use

Users agree not to:

• interfere with website security,
• upload malicious software,
• attempt unauthorized access,
• misuse customer accounts,
• copy website content without permission.

22. Intellectual Property

All website content, logos, trademarks, graphics, and text are the property of GetItShip or its licensors and may not be reproduced without prior written permission.

23. Force Majeure

GetItShip shall not be responsible for any failure or delay resulting from events beyond its reasonable control.

24. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

25. Changes to These Terms

GetItShip may amend these Terms at any time by posting an updated version on its website.

Continued use of the services constitutes acceptance of the revised Terms.

1. Introduction

GetItShip ("GetItShip", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, business partners, and service providers.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you use our website or courier services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Billing address
• Pickup address
• Delivery address
• Payment information
• Account login details
• Government-issued identification where required

Shipment Information

• Shipment tracking number
• Package weight and dimensions
• Delivery instructions
• Sender information
• Recipient information
• Proof of delivery
• Signature confirmation
• Delivery photographs (where applicable)

Technical Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies
• Referral websites
• Date and time of visits

3. How We Use Your Information

Your information may be used to:

• Provide courier and logistics services
• Schedule pickups and deliveries
• Process payments
• Verify your identity
• Track shipments
• Communicate service updates
• Respond to customer inquiries
• Improve our website and services
• Detect fraud or unauthorized activity
• Meet legal and regulatory obligations
• Maintain business records

4. Legal Basis for Collection

GetItShip collects personal information only where permitted or required by applicable law, including where:

• You provide your consent.
• It is necessary to perform our services.
• It is required to comply with legal obligations.
• It is necessary to protect legitimate business interests.

5. Payment Information

Payments may be processed using secure third-party payment processors.

GetItShip does not intentionally store complete credit or debit card numbers unless required for authorized business purposes.

6. Shipment Information

To complete deliveries, GetItShip may collect and maintain:

• Delivery signatures
• GPS confirmation
• Delivery timestamps
• Delivery photographs
• Driver notes

These records may be used to verify successful delivery or investigate claims.

7. Driver Face Verification (Biometric Data)

This section applies only to GetItShip drivers, not to customers or website visitors. To confirm that the person operating a driver account is the approved driver -- protecting the safety and security of drivers and customers, preventing account-sharing or impersonation, and giving customers confidence that deliveries are performed by a verified driver -- the GetItShip Driver app collects a reference selfie photo when a driver signs up, and a comparison selfie each time a driver logs in or starts a shift.

From each selfie, our software calculates a face descriptor: a set of numerical measurements of facial geometry (such as the relative distance between facial features). This descriptor, together with the selfie photo itself, is the face data we collect. It cannot be reverse-engineered back into a photograph and is not usable to identify the driver outside of our own matching system.

All face matching is performed by GetItShip's own self-hosted facial-recognition software, running on our own servers. We do not send selfie photos or face descriptors to any third-party facial-recognition API, analytics provider, advertiser, or data broker, and we do not use face data for any purpose other than the driver identity verification and safety/security purposes described here.

Face data is stored in GetItShip's own secure cloud database and file storage, encrypted in transit, and accessible only to authorized GetItShip personnel for account-security and fraud-prevention purposes.

A driver's reference photo and face descriptor are retained only for as long as the driver's account remains active. If a driver's account is deleted (whether by the driver's own request or by GetItShip), the reference photo, face descriptor, and all logged verification selfies for that account are permanently deleted from our systems as part of account deletion, and are not recoverable afterward.

Drivers may also request that their stored reference photo be reset (deleted and re-collected on their next verification) at any time by contacting GetItShip support, without deleting their account.

8. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Improve website security

Users may disable cookies through their browser settings; however, certain website features may not function properly.

9. Marketing Communications

If you choose to receive promotional emails or newsletters, GetItShip may contact you regarding:

• Service updates
• Promotions
• New services
• Company announcements

You may unsubscribe at any time by following the unsubscribe instructions in our emails or by contacting us directly.

10. Sharing Personal Information

GetItShip does not sell your personal information.

We may share information with trusted third parties when necessary to:

• Process payments
• Complete deliveries
• Provide technology services
• Maintain website functionality
• Meet legal obligations
• Prevent fraud
• Protect our rights or property

All third-party service providers are expected to safeguard personal information appropriately.

11. Legal Disclosure

GetItShip may disclose personal information where required or permitted by law, including in response to:

• Court orders
• Search warrants
• Government requests
• Regulatory investigations
• Law enforcement requests

12. Data Security

GetItShip uses reasonable administrative, physical, and technical safeguards to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

13. Data Retention

Personal information is retained only for as long as necessary to:

• Provide requested services
• Meet legal requirements
• Resolve disputes
• Enforce agreements
• Maintain business records

When no longer required, information will be securely deleted, anonymized, or destroyed in accordance with applicable laws.

14. International Transfers

Certain third-party service providers may process information outside Canada.

Where personal information is transferred internationally, GetItShip will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.

15. Children's Privacy

GetItShip's website and services are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children without appropriate authorization.

16. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion where legally permitted
• Withdraw consent where applicable
• Request information regarding how your personal information has been used

Requests may require identity verification before processing.

17. Third-Party Websites

Our website may contain links to third-party websites.

GetItShip is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party sites they visit.

18. Website Security

Users agree not to:

• Attempt unauthorized access to our systems
• Upload malware or malicious software
• Disrupt website operations
• Circumvent security features
• Misuse customer accounts

Unauthorized activity may result in legal action.

19. Changes to This Privacy Policy

GetItShip may update this Privacy Policy from time to time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our website or services constitutes acceptance of the updated Privacy Policy.

1. Purpose

This Shipping & Delivery Policy explains how GetItShip provides pickup, transportation, tracking, and delivery services. It forms part of our Terms & Conditions and applies to all shipments handled by GetItShip.

2. Service Areas

GetItShip provides courier and logistics services throughout Ontario and other service areas published on our website.

Service availability may vary depending on:

• Driver availability
• Distance
• Road accessibility
• Weather conditions
• Operational requirements

Certain remote or rural locations may require additional transit time or additional charges.

3. Available Services

Depending on availability, GetItShip may offer:

• Same-Day Delivery
• Rush Delivery
• Scheduled Delivery
• Next Business Day Delivery
• Business-to-Business (B2B) Delivery
• Residential Delivery
• Retail Store Pickups
• Pharmacy Deliveries
• Legal Document Delivery
• E-commerce Deliveries
• Multi-Stop Deliveries

Additional services may be introduced without prior notice.

4. Booking a Shipment

Customers may request a shipment by:

• Online booking
• Telephone
• Email
• Approved business account
• Other methods authorized by GetItShip

A booking request does not guarantee acceptance. GetItShip reserves the right to decline any shipment.

5. Pickup Requirements

Customers must ensure that:

• The shipment is fully packaged and ready for transport.
• Pickup and delivery addresses are accurate and complete.
• Contact information for both the sender and recipient is correct.
• Any special handling instructions are provided before pickup.

If a shipment is not ready upon driver arrival, additional waiting time charges may apply.

6. Packaging Standards

Customers are responsible for packaging all shipments appropriately.

Packages should:

• Be securely sealed.
• Be suitable for normal transportation.
• Protect fragile contents with appropriate cushioning.
• Clearly display delivery information.
• Not exceed applicable weight or size limits unless accepted by GetItShip.

Improperly packaged shipments may be refused.

7. Shipment Acceptance

GetItShip reserves the right to refuse any shipment that:

• Is prohibited by law.
• Appears unsafe.
• Is leaking or damaged.
• Is improperly packaged.
• Contains hazardous or undeclared materials.
• Presents a safety risk to employees, contractors, or the public.

8. Delivery Estimates

Estimated delivery times are provided for planning purposes only.

Unless specifically agreed to in writing, delivery times are not guaranteed.

Estimated transit times may vary due to:

• Traffic congestion
• Weather conditions
• Road closures
• Mechanical issues
• High shipment volumes
• Public emergencies
• Events beyond GetItShip's reasonable control

9. Same-Day Delivery

Where available, same-day delivery applies only to shipments accepted before the applicable service cutoff time and within designated service areas.

Acceptance of a shipment does not guarantee same-day delivery if unforeseen operational or external circumstances arise.

10. Signature Requirements

Certain deliveries may require:

• Signature confirmation
• Government-issued identification
• Business receiving authorization

If a signature is required and no authorized recipient is available, the shipment may be returned, rescheduled, or held, subject to additional charges.

11. Proof of Delivery

GetItShip may record delivery using one or more of the following methods:

• Electronic signature
• GPS verification
• Time and date stamp
• Delivery photograph (where appropriate)
• Electronic driver confirmation

These records may be used to verify successful delivery and resolve customer inquiries or claims.

12. Delivery Without Signature

Where the sender authorizes delivery without obtaining a signature, the shipment may be left at the delivery location.

Once delivered in accordance with the sender's instructions, the shipment is considered delivered and GetItShip is not responsible for loss, theft, or damage occurring afterward, except where required by applicable law.

13. Failed Delivery Attempts

A delivery attempt may be unsuccessful if:

• No authorized recipient is available.
• The address is incorrect or incomplete.
• Access to the premises is restricted.
• Delivery is refused.
• The location is unsafe.

Additional delivery attempts, storage, or return transportation may result in additional charges.

14. Undeliverable Shipments

A shipment may be deemed undeliverable where:

• The recipient cannot be contacted.
• The address is invalid.
• Delivery is refused.
• Applicable charges remain unpaid.
• Delivery would violate applicable laws.

Undeliverable shipments may be returned to the sender at the sender's expense or otherwise handled as permitted by law.

15. Shipment Tracking

Tracking services are provided for customer convenience.

Tracking updates may not always be available in real time due to technical, operational, or network limitations.

Customers should contact GetItShip if shipment information appears inaccurate or requires clarification.

16. Delivery Delays

GetItShip shall not be responsible for delays resulting from circumstances beyond its reasonable control, including but not limited to:

• Severe weather
• Flooding
• Snowstorms
• Traffic accidents
• Road closures
• Mechanical failures
• Labour disputes
• Customs inspections
• Government restrictions
• Public health emergencies
• Natural disasters
• Utility or communication failures
• Other force majeure events

17. Customer Responsibilities Upon Delivery

Customers or recipients should inspect shipments promptly upon delivery.

Visible damage, shortages, or delivery concerns should be reported to GetItShip as soon as reasonably possible.

Acceptance of a shipment does not limit any rights available under applicable law.

18. Delivery Charges

Applicable charges may include:

• Base transportation charges
• Distance-based charges
• Fuel surcharges
• Waiting time
• After-hours service
• Holiday service
• Additional handling
• Return delivery
• Redelivery
• Taxes

Customers remain responsible for all charges relating to their shipment unless otherwise agreed in writing.

19. Changes to This Policy

GetItShip may update this Shipping & Delivery Policy at any time.

The most current version will be published on our website with the revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

1. Purpose

This Claims Policy explains the procedures for submitting and processing claims relating to loss, damage, shortages, misdelivery, or other shipment-related issues. It forms part of GetItShip's Terms & Conditions.

2. Who May Submit a Claim

Unless otherwise agreed in writing, only the sender (customer who booked the shipment) may submit a claim.

Recipients should contact the sender regarding any shipment concerns.

3. Types of Claims

GetItShip may consider claims relating to:

• Lost shipments
• Damaged shipments
• Missing contents
• Misdelivered shipments
• Delivery to an incorrect address
• Shortages identified upon delivery

Claims are assessed individually based on the information provided and the circumstances of the shipment.

4. Time Limits for Claims

To help ensure a timely investigation, claims should be submitted within the following periods:

• Visible damage: Within 48 hours of delivery.
• Concealed damage: Within 7 calendar days of delivery.
• Lost shipment: Within 14 calendar days after the expected delivery date.
• Misdelivery or delivery concerns: As soon as reasonably possible after becoming aware of the issue.

Claims submitted outside these timeframes may be declined unless required otherwise by applicable law.

5. How to Submit a Claim

Claims must be submitted in writing and include, where applicable:

• Shipment or tracking number
• Sender's name and contact information
• Recipient's name and contact information
• Pickup and delivery addresses
• Date of shipment
• Description of the issue
• Photographs of the shipment and packaging
• Proof of purchase or invoice showing the item's value
• Repair estimate (if applicable)
• Any other information reasonably requested by GetItShip

Incomplete claims may delay the investigation.

6. Inspection Requirements

GetItShip may request to inspect:

• The damaged shipment
• Original packaging
• Internal packing materials
• Labels or shipping documentation

Customers should retain all packaging and damaged items until the investigation is complete.

Failure to preserve the shipment or packaging may affect claim eligibility.

7. Investigation Process

After receiving a complete claim, GetItShip may:

• Review shipment records
• Examine proof of delivery
• Review GPS and driver records
• Interview employees or contractors involved
• Request additional documentation
• Inspect the shipment or packaging

Providing false or misleading information may result in denial of the claim.

8. Compensation

If a claim is approved, compensation may be provided in accordance with GetItShip's Terms & Conditions and any declared value accepted at the time of shipment.

Compensation may be limited to:

• The reasonable repair cost
• The replacement value of the item
• The actual value of the shipment
• Any applicable liability limit agreed to for the service

Declared value coverage, where available and purchased, may increase the maximum compensation payable, subject to its terms and exclusions.

9. Exclusions

Claims may be denied where loss or damage results from:

• Inadequate packaging
• Improper sealing
• Fragile items not properly protected
• Normal wear and tear
• Manufacturing defects
• Perishable deterioration
• Prohibited or restricted items
• Incorrect addresses supplied by the customer
• Customer instructions to leave a shipment unattended
• Delays beyond GetItShip's reasonable control
• Acts of God or force majeure events
• Government inspections or legal seizures

10. Consequential Losses

To the fullest extent permitted by law, GetItShip is not responsible for indirect, incidental, special, or consequential losses, including:

• Lost profits
• Business interruption
• Loss of contracts
• Loss of goodwill
• Loss of income
• Missed business opportunities

11. Fraud Prevention

GetItShip reserves the right to deny any claim that is fraudulent or unsupported.

Where appropriate, suspected fraud may be reported to law enforcement or other relevant authorities.

12. Settlement of Claims

Where a claim is approved, GetItShip may, at its discretion:

• Repair the item
• Replace the item with one of similar value
• Pay the approved amount
• Offer another reasonable settlement

Acceptance of a settlement may constitute full and final resolution of the claim.

13. No Admission of Liability

Investigating or discussing a claim does not constitute an admission of liability by GetItShip.

Each claim is evaluated on its own merits and in accordance with applicable law and our Terms & Conditions.

14. Governing Law

This Claims Policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

15. Changes to This Policy

GetItShip may revise this Claims Policy from time to time.

The latest version will always be available on our website and will become effective on the date it is published.

1. Purpose

This Refund & Cancellation Policy explains the circumstances under which customers may cancel a booking, request a refund, or receive an account credit. This Policy forms part of the GetItShip Terms & Conditions.

2. Scope

This Policy applies to all courier, transportation, pickup, delivery, logistics, and related services provided by GetItShip unless a separate written agreement states otherwise.

3. Booking Cancellation

Customers may request cancellation of a booking before a driver has been dispatched.

If the booking is cancelled before dispatch, no cancellation fee will normally apply unless special arrangements or third-party costs have already been incurred.

4. Cancellation After Driver Dispatch

If a booking is cancelled after a driver has been assigned or dispatched, GetItShip reserves the right to charge one or more of the following:

• Dispatch fee
• Driver travel charges
• Waiting time
• Administrative charges
• Any non-recoverable third-party costs

These charges compensate for operational expenses already incurred.

5. Customer No-Show

If the sender:

• Is not present,
• Cannot be contacted,
• Refuses to release the shipment, or
• Causes unreasonable delays,

GetItShip may consider the booking a customer no-show.

Applicable service charges may still be payable.

6. Shipment Not Ready

Customers are responsible for ensuring that shipments are fully packaged and ready before the scheduled pickup time.

If the shipment is not ready when the driver arrives, additional waiting time charges or a failed pickup fee may apply.

7. Refusal of Service

GetItShip reserves the right to refuse or cancel a booking if:

• The shipment contains prohibited or restricted items.
• The shipment is unsafe.
• Payment cannot be verified.
• Information provided is inaccurate or misleading.
• The pickup or delivery location presents a safety risk.
• The customer violates GetItShip's Terms & Conditions.

Where service is refused after dispatch, reasonable service charges may still apply.

8. Delivery Charges

Delivery charges become earned once transportation services have commenced.

Completion of the delivery service generally makes transportation charges non-refundable unless otherwise required by law.

9. Refund Eligibility

Refunds may be considered where:

• GetItShip accepts payment in error.
• Duplicate payments are received.
• A booking is cancelled before dispatch.
• GetItShip is unable to provide the booked service for reasons within our reasonable control.
• Applicable law requires a refund.

Each request is reviewed individually.

10. Non-Refundable Charges

Unless required by law, refunds will generally not be provided for:

• Completed deliveries
• Incorrect addresses supplied by the customer
• Delivery delays caused by weather, traffic, or events beyond our reasonable control
• Customer no-shows
• Waiting time charges
• Additional handling services requested by the customer
• Fuel surcharges already incurred
• After-hours or emergency service charges

11. Failed Deliveries

Where delivery cannot be completed because:

• The recipient refuses delivery,
• No authorized recipient is available,
• Access is unavailable,
• The address is incorrect,

GetItShip may charge for:

• Return transportation
• Storage
• Redelivery
• Additional handling

These charges are separate from the original transportation charges.

12. Business Accounts

Business customers with approved credit accounts remain responsible for payment of all completed services.

Any dispute regarding an invoice should be reported promptly after the invoice is received.

Undisputed amounts remain payable according to the agreed payment terms.

13. Billing Errors

Customers who believe an invoice contains an error should notify GetItShip as soon as reasonably possible.

GetItShip will review the matter and make any appropriate corrections if an error is confirmed.

14. Refund Method

Approved refunds will generally be issued using the original method of payment whenever reasonably possible.

Where this is not practical, GetItShip may issue:

• Account credit
• Electronic funds transfer
• Company cheque
• Another mutually agreed method

15. Processing Time

Approved refunds are generally processed within 10 to 15 business days, although processing times may vary depending on the payment provider or financial institution.

16. Service Interruptions

GetItShip may occasionally experience service interruptions caused by circumstances beyond our reasonable control, including:

• Severe weather
• Mechanical failures
• Government restrictions
• Labour disruptions
• Network outages
• Natural disasters
• Other force majeure events

Such interruptions do not automatically entitle customers to a refund.

17. Fraudulent Activity

GetItShip reserves the right to deny refund requests involving suspected:

• Fraud
• Payment disputes made in bad faith
• False information
• Misrepresentation
• Abuse of promotional offers

Where appropriate, suspected fraudulent activity may be reported to the relevant authorities.

18. Chargebacks

Customers are encouraged to contact GetItShip before initiating a chargeback with their financial institution.

Where a chargeback is initiated without first attempting to resolve the issue directly, GetItShip reserves the right to provide supporting documentation to the payment processor and to suspend customer accounts while the matter is under review.

19. Limitation of This Policy

Nothing in this Policy limits any rights that customers may have under applicable consumer protection laws.

Where applicable law provides greater protection than this Policy, the law will prevail.

20. Changes to This Policy

GetItShip may update this Refund & Cancellation Policy from time to time.

The latest version will always be published on our website with the revised effective date.

Continued use of our services constitutes acceptance of the updated Policy.

1. Purpose

This Website Acceptable Use Policy explains the rules and standards for using the GetItShip website, online platforms, booking systems, tracking services, and digital tools.

By accessing or using the GetItShip website, you agree to comply with this Policy and all applicable laws.

2. Acceptable Use

Users may use the GetItShip website for lawful purposes, including:

• Learning about GetItShip services.
• Requesting quotes.
• Booking courier services.
• Managing shipments.
• Contacting customer support.
• Accessing account information.

Users must provide accurate and complete information when using our online services.

3. Prohibited Website Activities

Users must not:

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or accounts.
• Introduce viruses, malware, or harmful code.
• Interfere with website operation or security.
• Use automated tools to collect website data without permission.
• Copy, reproduce, or distribute website content without authorization.
• Impersonate another person or business.
• Submit false shipment information.
• Create fraudulent accounts.
• Abuse booking, payment, or promotional systems.

4. Account Security

Customers are responsible for protecting their account information, including:

• Login credentials
• Passwords
• Account access information

Customers must immediately notify GetItShip if they suspect unauthorized access.

GetItShip is not responsible for losses resulting from a customer's failure to protect account information.

5. Website Information

GetItShip makes reasonable efforts to ensure website information is accurate and current.

However, we do not guarantee that:

• All information is error-free.
• Website availability will be uninterrupted.
• Website content will always be current.
• Online systems will operate without technical issues.

6. Online Booking System

Online booking requests are subject to:

• Service availability.
• Shipment acceptance requirements.
• Pricing verification.
• Customer account status.
• Operational capacity.

A booking request does not create a binding agreement until accepted by GetItShip.

7. Third-Party Services

The GetItShip website may connect with third-party services, including:

• Payment providers
• Mapping services
• Tracking platforms
• Technology providers

GetItShip is not responsible for third-party websites, services, or privacy practices.

8. Intellectual Property

All GetItShip website materials, including:

• Logos
• Branding
• Text
• Graphics
• Images
• Software
• Designs

are protected by applicable intellectual property laws.

Unauthorized use is prohibited.

9. Monitoring and Enforcement

GetItShip reserves the right to:

• Monitor website activity.
• Restrict access.
• Suspend accounts.
• Remove unauthorized content.
• Take legal action where appropriate.

10. Website Availability

GetItShip may temporarily suspend website access for:

• Maintenance
• Updates
• Security improvements
• Technical repairs
• System upgrades

We will make reasonable efforts to restore services as soon as possible.

11. Privacy

Use of the GetItShip website is also governed by our Privacy Policy.

Users acknowledge that personal information may be collected and processed as described in that policy.

12. Changes to This Policy

GetItShip may update this Website Acceptable Use Policy at any time.

The latest version will be published on our website.

Continued use of the website means acceptance of the updated Policy.

1. Purpose

These Business Account Terms apply to companies, organizations, and commercial customers using GetItShip courier and logistics services.

These Terms establish the relationship between GetItShip and business customers regarding account setup, billing, service usage, and responsibilities.

2. Business Account Application

Businesses requesting an account may be required to provide:

• Legal business name
• Business address
• Contact information
• Billing information
• Authorized representatives
• Payment details
• Any additional information requested by GetItShip

GetItShip reserves the right to approve or decline account applications.

3. Authorized Users

Business customers are responsible for:

• Managing authorized users.
• Protecting account access information.
• Ensuring employees and representatives follow GetItShip policies.
• Reviewing shipment information before booking.

Any activity performed through an authorized account may be considered authorized by the business.

4. Service Usage

Business customers agree to:

• Provide accurate shipment details.
• Properly package shipments.
• Follow prohibited item restrictions.
• Provide accurate billing information.
• Follow pickup and delivery requirements.

GetItShip may refuse shipments that do not meet service requirements.

5. Pricing and Rates

Business customers will be charged according to:

• Agreed pricing schedules.
• Applicable service rates.
• Additional fees.
• Fuel surcharges.
• Waiting time charges.
• Special handling requirements.

Rates may change based on operational costs, service requirements, or market conditions.

6. Invoicing and Payment

Invoices may include:

• Delivery charges
• Additional services
• Applicable taxes
• Adjustments
• Fees related to unsuccessful deliveries

Customers must pay invoices according to the agreed payment terms.

7. Credit Accounts

Credit terms may be provided only after approval by GetItShip.

GetItShip may review:

• Business history
• Payment records
• Credit information
• Account activity

Approved credit limits may be changed or cancelled at any time.

8. Late Payments

Late payments may result in:

• Suspension of account privileges.
• Removal of credit terms.
• Requirement for prepaid services.
• Collection activity.
• Applicable interest charges where permitted by law.

Customers remain responsible for outstanding balances.

9. Shipment Responsibilities

Business customers are responsible for:

• Accurate shipment information.
• Correct addresses.
• Proper packaging.
• Declared shipment contents.
• Compliance with applicable laws.

Incorrect information may result in additional charges or service delays.

10. Volume Customers

Businesses with regular shipment volumes may qualify for:

• Customized pricing.
• Dedicated support.
• Scheduled pickup arrangements.
• Additional service options.

Any special arrangements must be confirmed in writing.

11. Confidential Information

Both parties agree to protect confidential business information received during the relationship.

Confidential information may include:

• Pricing agreements
• Customer information
• Business processes
• Operational information

12. Account Suspension or Termination

GetItShip may suspend or terminate a business account if:

• Payments are overdue.
• The account is misused.
• Prohibited shipments are submitted.
• False information is provided.
• The relationship creates safety or operational concerns.

13. Limitation of Liability

GetItShip's liability is limited according to the GetItShip Terms & Conditions.

Business customers acknowledge that delivery estimates are not guarantees unless specifically agreed in writing.

14. Dispute Resolution

Business customers should first contact GetItShip to resolve billing, service, or account concerns.

Both parties agree to make reasonable efforts to resolve disputes before pursuing formal action.

15. Governing Law

These Business Account Terms are governed by the laws of Ontario and applicable federal laws of Canada.

16. Changes to Business Account Terms

GetItShip may update these Terms from time to time.

Customers will be subject to the current version published by GetItShip.